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ACD: Automatic Call Distributor - A system that automatically distributes calls

to operator pools (providing services such as intercept and directory

assistance), to airline ticket agents, etc.



Administration: The tasks of record-keeping, monitoring, rearranging,

prediction need for growth, etc.



AIS: Automatic Intercept System - A system employing an audio-response unit

under control of a processor to automatically provide pertinent info to callers

routed to intercept.



Alert: To indicate the existence of an incoming call, (ringing).



ANI: Automatic Number Identification - Often pronounced "Annie," a facility for

automatically identify the number of the calling party for charging purposes.



Appearance: A connection upon a network terminal, as in "the line has two

network appearances."



Attend: The operation of monitoring a line or an incoming trunk for off-hook or

seizure, respectively.



Audible: The subdued "image" of ringing transmitted to the calling party during

ringing; not derived from the actual ringing signal in later systems.



Backbone Route: The route made up of final-group trunks between end offices in

different regional center areas.